{"id":5255,"date":"2026-03-20T12:34:20","date_gmt":"2026-03-20T16:34:20","guid":{"rendered":"https:\/\/illuxi.com\/?p=5255"},"modified":"2026-03-20T12:39:05","modified_gmt":"2026-03-20T16:39:05","slug":"implementation-customer-success-manager","status":"publish","type":"post","link":"https:\/\/illuxi.com\/en\/implementation-customer-success-manager\/","title":{"rendered":"Implementation &amp; Customer Success Manager"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"5255\" class=\"elementor elementor-5255 elementor-5254\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-59026af6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"59026af6\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6681e361\" data-id=\"6681e361\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7ec07c7e elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"7ec07c7e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><b>Role Overview<\/b><\/p><p><span style=\"font-weight: 400;\">The <\/span><b>Implementation &amp; Customer Success Manager<\/b><span style=\"font-weight: 400;\"> owns the <\/span><b>entire customer lifecycle<\/b><span style=\"font-weight: 400;\">, from onboarding and implementation to ongoing support, satisfaction, and retention. This person acts as the trusted partner ensuring each client achieves measurable success and long-term value with illuxi.<\/span><\/p><p><b>Key Responsibilities<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Manage the <\/span><b>full customer lifecycle<\/b><span style=\"font-weight: 400;\">: onboarding, training, adoption, support, satisfaction, and renewal.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Lead onboarding projects and ensure smooth transitions through all stages of the customer journey.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Provide <\/span><b>first-line support<\/b><span style=\"font-weight: 400;\">, ensuring quick and efficient resolution of customer issues.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Maintain <\/span><b>high customer satisfaction and retention<\/b><span style=\"font-weight: 400;\">, driving engagement and long-term partnerships.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identify opportunities for customer growth, education, or adoption.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Collaborate with <\/span><b>Product, Technical, and Sales<\/b><span style=\"font-weight: 400;\"> teams to represent the customer voice internally.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Monitor and analyze <\/span><b>Customer Success KPIs<\/b><span style=\"font-weight: 400;\"> (adoption, satisfaction, renewals, NPS).<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Contribute to continuous improvement of onboarding and support processes and the delivery of internal corporate projects<\/span><\/li><\/ul><p><b>Qualifications<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Minimum <\/span><b>3 years of experience<\/b><span style=\"font-weight: 400;\"> in SaaS implementation, customer success, support, or project management.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Excellent communication, organizational, and multitasking skills.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Strong <\/span><b>customer orientation<\/b><span style=\"font-weight: 400;\"> and empathy.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Tech-savvy<\/b><span style=\"font-weight: 400;\">, comfortable navigating SaaS tools and integrations.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Knowledge of HubSpot, Jira, and Monday<\/b><span style=\"font-weight: 400;\">, of <\/span><b>Customer Success platforms<\/b><span style=\"font-weight: 400;\"> (e.g., Gainsight, Totango, ChurnZero) and support tools (ZenDesk, FreshDesk, Crisp) as strong assets.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Project Management <\/b><span style=\"font-weight: 400;\">(CAPM, PMP) or <\/span><b>Scrum certifications<\/b><span style=\"font-weight: 400;\"> (CSM) a major asset.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Bilingual (French\/English)<\/b><span style=\"font-weight: 400;\">, spoken and written.<\/span><\/li><\/ul><p><b>Why Join illuxi?<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Human, innovative, and fast-growing company.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Collaborative and transparent culture focused on customer success.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Opportunity to make a direct impact on client satisfaction and retention.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Flexible and modern hybrid work environment.<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9a221a elementor-mobile-align-center elementor-widget elementor-widget-raven-button\" data-id=\"f9a221a\" data-element_type=\"widget\" data-settings=\"{&quot;turn_to_popup_action_button&quot;:&quot;no&quot;}\" data-widget_type=\"raven-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"raven-widget-wrapper\">\n\t\t\t<a class=\"raven-button raven-button-widget-normal-effect-none  raven-button-text-align-center raven-button-link elementor-animation-shrink\" href=\"https:\/\/share.hsforms.com\/1EgBGnXVFThuBxcJZwbNQHQ5kteu\">\t\t\t\t<div class=\"raven-button-overlay\" ><\/div>\n\t\t\t\t<span class=\"raven-button-content\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"button-text-container\">\n\t\t\t\t\t\t\t\t\t<span class=\"raven-button-icon raven-button-icon-position-left\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<div class=\"raven-button-texts-wrapper\">\n\t\t\t\t\t\t\t<div class=\"button-text\">\n\t\t\t\t\t\t\t\t<span class=\"raven-button-text\">\n\t\t\t\t\t\t\t\t\tPostuler d\u00e8s maintenant!\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t<\/a>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-808871e elementor-widget elementor-widget-text-editor\" data-id=\"808871e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Nous vous recontacterons si vous r\u00e9pondez aux exigences de l\u2019emploi.<\/p>\n<p>Au plaisir de vouse rencontrer!<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Role Overview The Implementation &amp; Customer Success Manager owns the entire customer lifecycle, from onboarding and implementation to ongoing support, satisfaction, and retention. This person acts as the trusted partner ensuring each client achieves measurable success and long-term value with illuxi. Key Responsibilities Manage the full customer lifecycle: onboarding, training, adoption, support, satisfaction, and renewal. [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":2786,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[54],"tags":[],"class_list":["post-5255","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-job"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Implementation &amp; Customer Success Manager<\/title>\n<meta name=\"description\" content=\"illuxi is looking for a Lead Software Engineer to lead its development team\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/illuxi.com\/en\/implementation-customer-success-manager\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Implementation &amp; 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