According to the World Economic Forum’s Future of Jobs Report 2025, 59% of workers will require reskilling or upskilling by 2030, while nearly 40% of today’s workplace skills are expected to change or become obsolete.
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According to the World Economic Forum’s Future of Jobs Report 2025, 59% of workers will require reskilling or upskilling by 2030, while nearly 40% of today’s workplace skills are expected to change or become obsolete.
Continue reading
According to the World Economic Forum’s Future of Jobs Report 2025, 59% of workers will require reskilling or upskilling by 2030, while nearly 40% of today’s workplace skills are expected to change or become obsolete.
Continue reading
The future of work is increasingly uncertain, shaped by rapid technological, economic, and demographic change. Rather than trying to predict the exact jobs of 2035, organizations should focus on developing strategic skills that help people adapt: curiosity, the ability to make decisions in uncertain contexts, and the capacity to take action. These future-ready skills will be essential for employees, managers, and industries seeking to thrive in the age of artificial intelligence and continuous transformation.
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At illuxi, we believe that a company’s growth begins with the growth of its leaders.
That is why we are proud to announce the appointment of Benoît Melo as Director of Engineering.
Since joining illuxi, Benoît has quickly established himself as a respected technical leader, recognized for his engineering excellence, collaborative mindset, and ability to turn ambitious ideas into practical, scalable solutions. His commitment to quality and innovation has made him an invaluable contributor to both our product and our team.
Over the past several months, Benoît has played a key role in a number of strategic initiatives, including the continued evolution of our AI-powered learning platform, the modernization of our technology architecture, and the acceleration of product delivery to better serve our customers.
His appointment reflects the confidence we have in his leadership and technical vision. As illuxi continues to grow across Canada, supporting public organizations, municipalities, educational institutions, associations, and private companies, Benoît will help lead the next generation of our technology and product innovation.
We are excited to welcome Benoît to our leadership team and look forward to the next chapter of illuxi’s journey together.
Congratulations, Benoît!
We are proud to have you on our leadership team and excited for everything we will accomplish together.
Last January, we launched an internal AI agent at illuxi that we call Leroy.
The goal was simple: respond faster, better, and at scale to our learners’ requests.
With close to 290,000 learners on the platform over the past year, one thing is clear: support requests are not decreasing—they are structurally increasing.
Industry benchmarks are well known:
A high-performing SaaS platform typically keeps support volume below 10% of active users per month (Fullview)
Around 8% of ARR is spent on support and customer success (SaaS Capital)
The real question wasn’t “should we automate?” The real question was: how do we do it without degrading the customer experience?
An AI agent is not intelligent by default.
It’s only as good as what you feed it.
Since November, the real work has been: structuring our answers, documenting frequent cases, standardizing processes, and continuously enriching our knowledge base.
Leroy isn’t “smart.” He’s well trained.
Take a simple example: “I forgot my password.”
It takes only a few minutes to answer.
But the real cost lies in the interruption.
A study by Gloria Mark (University of California) shows it takes on average 23 minutes to regain focus after an interruption.
Internally, we use a conservative assumption of 15 minutes per request.
At a fully loaded cost of $75/hour, that’s $18.75 per 15-minute block.
We handled 810 support requests.
Without AI (100% human model): 810 × 15 minutes = 202.5 hours, 810 × $18.75 = $15,187, for an estimated total of ~$15,200.
And that’s theoretical. In reality, no employee is 100% productive—interruptions, meetings, and cognitive load increase the real cost.
Breakdown: 421 requests handled by Leroy, 389 escalated to a human.
AI portion: $345 USD (support software) + $370 USD (AI usage) ≈ $950 CAD.
Human portion: 97.25 hours at $25/hour (outsourced) ≈ $2,500 CAD.
≈ $3,450 CAD
Cost without AI: ~ $15,200
Cost with AI: ~ $3,450
Savings: over $11,700 in a single month (February 2026)
And that doesn’t include 24/7 availability, faster response times, reduced friction, and freed-up time for the team.
This wasn’t a complex project.
No massive budget, no oversized team, no endless timeline.
Just a real need, existing data, and disciplined execution.
It’s not “how do we do AI?”
It’s: where are your simplest operational frictions—and how do you eliminate them?
Leroy is just the beginning.
Next steps: enrich the knowledge base, improve resolution rates, optimize human escalation, and expand use cases.
Not to replace humans, but to free up time where it creates the most value.
Applied AI is not a promise.
It’s a concrete, measurable, and accessible lever.
Leroy is a simple example—and most importantly, a repeatable one.
We’re proud to announce a new partnership with the City of Sainte-Adèle, which has selected illuxiLMS to help develop and strengthen the skills of its municipal teams.
This exciting collaboration begins with one of the city’s most essential groups: its firefighters. Through our platform, they’ll be able to access training that’s tailored to the realities of their demanding profession — in a format that’s flexible, accessible, and aligned with their mission to protect the community.
At illuxi, we believe that municipal services — especially first responders — deserve modern tools to help them grow, adapt, and rise to today’s challenges.
With illuxiLMS, cities like Sainte-Adèle benefit from:
a user-friendly, bilingual platform hosted in Canada,
access to both asynchronous and live training content,
tailored onboarding for all types of staff (managers, frontline workers, administrative teams, public safety, etc.),
and detailed progress tracking to support compliance and performance management.
We’re proud to contribute to the professional development of public servants and to help raise the bar for public service delivery — one city at a time.
Welcome to the City of Sainte-Adèle — the newest member of the illuxi family!
illuxi is proud to announce the appointment of Alexandre Hénault-Couturier as Chief of Customer Experience and Innovation. This milestone marks an important step in our growth strategy and our large-scale deployment ambitions.
With strong expertise in technology and complex project management, Alexandre will lead two key strategic areas:
Deployment of our existing SaaS solutions to our clients, ensuring performance, efficiency, and flawless execution.
Leadership of illuxiHERO, our flagship project that leverages artificial intelligence and gamification to transform training and skills certification.
Alexandre brings to illuxi a pragmatic, action-oriented vision — essential for ensuring rapid deployments and delivering an exceptional client experience. His collaborative approach and technical mastery strengthen our ability to deliver smart, personalized, and scalable training solutions.
By joining illuxi, Alexandre is fully aligned with our mission: to position illuxi as Canada’s leader in training and skills certification in the era of artificial intelligence.
Welcome to the illuxi adventure, Alexandre!
In an era dominated by rapid advancements in artificial intelligence (AI), conversations about ethical usage, data ownership, and technological sovereignty have never been more critical. At illuxi, we believe that the future of learning depends not only on innovation but also on values deeply rooted in trust, ethics, and national autonomy.
AI in Education Must Be Ethical by Design
AI-powered learning solutions offer unprecedented personalization, scalability, and efficiency. However, they also raise fundamental concerns: Who owns the data? How is it being used? Are AI models trained on culturally relevant content? These questions are especially pressing in public-sector contexts such as education, health care, and government training.
At illuxi, our answer is clear: AI must be developed and deployed ethically from the ground up. This means complete transparency, explainability of AI decisions, and a commitment to fairness, privacy, and inclusivity.
Data Belongs Here – Not Across Borders
We’re proud that illuxiLMS and illuxiHERO are hosted entirely in Canada, with data centers governed by Canadian privacy laws. Our infrastructure is built to comply with strict local standards like Loi 25 in Quebec and PIPEDA federally. This level of data sovereignty provides public institutions with confidence that their information is secure and not subject to foreign jurisdiction.
A Sovereign Approach to Skill Requalification
Through our collaboration with organizations like JACOBB, illuxi is building Canadian-owned intellectual property in artificial intelligence. Rather than outsourcing key components of our platform to international providers, we’re investing in local expertise and homegrown innovation.
Why does this matter? Because Canada will need to requalify more than 6.5 million workers by 2030. We believe the tools we use to achieve this transformation must reflect our own cultural, linguistic, and social context. That means using Canadian-built systems designed with inclusivity, accessibility, and impact at their core.
Let’s Build a Smarter, Fairer Future – Together
Ethical AI is not just a feature – it’s a responsibility. Sovereign technology is not just patriotic – it’s strategic. At illuxi, we’re committed to building a future where learning technology is both intelligent and principled.
If you’re a public-sector leader, an HR professional, or simply someone who believes in ethical, Canadian-made tech, we invite you to learn more about how illuxi is leading the way.
We are pleased to announce the arrival of Mathieu Brillon to the illuxi executive team as Chief Operating and Financial Officer (COO/CFO). This strategic appointment marks a major milestone in accelerating our growth and realizing our vision: to reinvent skills development in the age of artificial intelligence.
Mathieu brings extensive experience in operational management, financial planning, and business scaling. His impressive track record across various innovative organizations makes him a valuable asset in supporting illuxi’s rise—both in Quebec and internationally.
From his very first meeting with our team, Mathieu immediately recognized the transformative potential of illuxi. Faced with the colossal challenge of requalifying over 6.5 million workers in Canada—and over 1 billion globally—he saw a meaningful opportunity to be part of a real and impactful solution.
With its intelligent, personalized, and adaptive LMS platform, illuxi is already a key player in the digital learning space. Mathieu’s arrival will strengthen and accelerate our growth strategy, leveraging operational excellence, financial discipline, and social impact.
Welcome to the illuxi adventure, Mathieu!
